Privacy Policy

What this Privacy Notice covers

Effective date: 2 September 2025
Last updated: 2 September 2025

This Privacy Policy explains how LogicFoam Limited (“LogicFoam Ltd”), trading as MyEnergy, Logic, LogicInsulation, LogicRemoval, LogicFoil, LogicPanel, LogicWool, LogicFoam, LogicCavity, LogicFacade, LogicSeal, and related brands including Spray Foam Removal UK (together “we”, “our”, or “us”), collects, uses, and protects personal data.

For the purposes of this Privacy Policy, HLH Ltd (Company No. 10473175) is the parent company of LogicFoam Ltd and ultimately owns and controls all personal data collected. Where necessary, personal data may be shared with HLH Ltd for administrative, operational, and marketing purposes in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We are committed to protecting your privacy and ensuring your personal data is processed lawfully, fairly, and transparently.

Information we collect

We collect and process personal data that you provide directly to us, as well as data collected automatically through our website or trusted partners. This may include:

• Identity and contact information (e.g. name, address, email, telephone number, postcode)
• Property and enquiry information (e.g. property type, reason for quote, estimated loft size, notes from your enquiry)
• Transaction information (e.g. products or services requested or purchased)
• Marketing and preference data (e.g. communication preferences)
• Technical information (e.g. IP address, browser type, site usage data, campaign/UTM parameters)

When you submit our instant quote form on spray-foam-removal.co.uk, we use the details you provide to contact you about spray foam removal, arrange a survey, and provide quotations.

Where we obtain your data

We collect personal data:

• Directly from you when you complete online forms, contact us by phone or email, or speak with our team.
• Indirectly from trusted third-party lead generation companies, who are contractually required to confirm they have obtained your data lawfully, with appropriate consent where required.

How we use your personal data

We process personal data to:

• Provide spray foam removal quotations, surveys, and services you request.
• Contact you by phone or email about your enquiry (including callbacks within our stated hours).
• Manage customer accounts and fulfil contractual obligations.
• Respond to enquiries and provide customer support.
• Improve our services and website experience.
• Carry out administrative, operational, and marketing activities within LogicFoam Ltd, HLH Ltd, and associated trading names.
• Process finance applications with regulated lenders where you request them.
• Comply with legal obligations such as tax and accounting requirements.

Lawful basis for processing

We process personal data on the following bases:

• Contractual necessity: to provide requested products or services.
• Legitimate interests: for operational administration, marketing to existing customers, and customer relationship management, provided these do not override your rights.
• Legal obligations: where required to comply with UK laws and regulations.
• Consent: for electronic marketing and interest-based advertising where consent is legally required.

Call recording

We may record telephone calls for training, monitoring, quality assurance, and dispute resolution purposes. Recordings are stored securely, accessed only by authorised personnel, and retained for no longer than necessary for these purposes.

Finance applications

If you apply for finance for home improvement services, we will share the necessary personal data with regulated finance providers and/or credit reference agencies to process your application. These organisations act as independent data controllers and will provide you with their own privacy policies explaining how they process your data.

LogicFoam Ltd is an Introducer Appointed Representative (Financial Services Register No. 1050505) of Phoenix Financial Consultants Limited (Phoenix). Phoenix is a credit broker, not a lender, authorised and regulated by the Financial Conduct Authority (FRN: 539195), and offers finance from its panel of lenders. All finance is subject to status and credit checks.

Marketing and interest-based advertising

We use personal data for marketing purposes where lawful, including:

• Postal marketing under legitimate interests where appropriate.
• Electronic marketing (email, SMS) with your consent or where permitted for existing customers.
• Interest-based advertising on platforms such as Google and Facebook using cookies and tracking technologies to deliver more relevant ads based on your interactions with our websites.

You can manage your preferences or opt out at any time (see Your rights below).

Sharing your personal data

We may share your personal data with:

• HLH Ltd and its trading names for administrative and marketing purposes.
• Subcontractors and service providers bound by strict confidentiality and data protection agreements.
• Regulated finance providers for credit applications where applicable.
• Professional advisers, insurers, regulators, or law enforcement when legally required.
• IT and communications service providers who maintain our systems under strict confidentiality agreements.

We do not sell personal data to third parties.

Data retention

We retain personal data only as long as necessary for the purposes for which it was collected, including legal, accounting, and regulatory requirements.

International transfers

We do not transfer personal data outside the UK unless adequate safeguards are in place.

Your rights

Under UK GDPR, you have the right to:

• Access your personal data.
• Request correction or erasure of your data.
• Restrict or object to certain types of processing, including direct marketing.
• Request data portability where applicable.
• Withdraw consent where processing is based on consent.

You can exercise your rights by contacting us at [email protected] or the Compliance Department (details below).

Cookies and tracking

We use cookies and similar technologies for site functionality, analytics (including Google Analytics), and marketing purposes, including interest-based advertising. You can manage or disable cookies through your browser settings.

Data security

We take appropriate technical and organisational measures to protect personal data against loss, misuse, or unauthorised access.

Contact details

For data protection queries, please contact:

Spray Foam Removal UK enquiries: [email protected]
Trading office: 145 St James Road, Southampton, SO15 5QF
Phone: 0800 1700 680
Opening hours: Monday to Friday, 9:00–15:00
Company number: 13172592 · VAT number: 372217117

Changes to this Privacy Policy

We may update this Privacy Notice from time to time. The latest version will always be available on this page. This Privacy Policy was last updated on 2 September 2025.

MyEnergy is a trading name of LogicFoam Ltd. Part of the HLH Group.